Customer Service Management

Delivered by: Mary Jane Copps Telephone Talent Inc. (The Phone Lady)

This half-day workshop will provide participants with necessary skills and the creation of a blueprint of their customer-service values and mandate. Whether a business is new or well established, customer service excellence is essential for growth. When businesses deliver excellence they keep existing customers, increase referrals and continually attract new customers. Service excellence involves communication skills for everything from answering a phone call to facilitating a video meeting, and from working with big emotions to dealing with constant talkers.